Omega ITES Solutions

technology makes us perfect 


Who we are?

We are leading data processing and IT service provider, based on Kolkata, INDIA . We believe on automation, we believe on technology. We are an organization of smart working people.

 

  We have 2 production departments:-
 
   Data processing Hub.

   IT Experts services .

Data processing Hub.


What can we do?
We provide efficient and prompt data entry services to   our clients   in various sectors, including:

  • banks and financial institutions                                        
  • retail organizations
  • medical research facilities
  • universities
  • insurance companies
  • mailing services firms                                                                                                            
  • direct marketing and database marketing firms
  • newspapers
  • large corporate enterprises
  • trade associations
  • etc

 

                                                                                                                                                                                         

We can perform data processing for languages like English, Bengali, Hindi


We provide a mixed pool of services including 


§    
Data Entry / Data Capture

§       CRM Data Entry

§       Web Data Capture

§       Data Processing

§       Forms Processing

§       Survey Processing

§       Archives Processing

§       Data Conversion

§       eBook Conversion

§       Image / Photo Tagging

§       PDF Scanning Service

§       Translation

  


Our Aim - Save 30%-50% Money for you and Release You from Paper Problems!

Omega's   Data Entry   facilities located in Kolkata, India . provide the most cost-effective solution for your data capture   needs. Source documents can be  scanned locally, regionally or at your site. Digital images can then be encrypted and uploaded securely for data entry, eliminating the risk of losing documents, and decreasing the valuable turnaround time significantly.

We specialize in offering customized services that allow   our clients   to outsource their paper problems, converting  their paper-based data into valuable digital information - saving them time, money, effort and storage space. Throughout, our approach is flexible. We employ a   ' can do ' attitude that focuses on the needs of our clients, adding real value to their operations and eventually help them to save   30%-50%   of their operational cost.        

       

Vision
To be a leader in the data processing industry to provide fast, accurate   and   cost-effective   services to the global enterprises.

Mission
To be the "partner of choice" for your data entry outsourcing needs.

Values

  • Customer Centric approach - "We are much more than a vendor; we are your partner"
  • High standards of personal and professional ethics
  • Constantly strive for innovation and excellence 
  • Culture of knowledge sharing and continuous growth for each member
  • Fun-filled work environment with respect for each individual



   IT Experts services .


The partners of Omega's IT Services have many years of combined experience in creating practical, cost effective   Networks and Servers . We provide IT support services for a wide variety of customer IT needs working as a team to provide you with key technical and human resources, and an impressive array of capabilities and knowledge. 


  Omega  is prepared to handle every aspect of your technical infrastructure, from design, to implementation, to maintenance and technical support. Our IT consultants are skilled project managers, as well as being professional technicians, designers, programmers.

Whether your organization runs on a few dozen computers or just a few machines Omega's IT support services would keep your   network   running smoothly and cost-efficiently. We've been working with a lot of non-profit organizations and know the specifics of this realm from within.

These days it's absolutely necessary for any company to establish solid web-presence. We helped our customers roll out a wide scope of websites, ranging from brochure-type   low-cost websites   to formidable web-portals with advanced functionality and interactive features. Of course the first think that meats the eye is the looks of a web-site, Omega's graphic designers are particularly experienced in web projects and logo-development.



Our Business Philosophy on IT services


You may wonder what drives our approach to IT solutions, or why we ignore tradition and post our rates for all to see. Our Business Philosophy encompasses these concepts:

  • Focus on the customer
  • Accountability
  • Redundancy
  • Open for business 


   When it comes to billing for IT services there are two types of companies providing Small Business IT support:

   1) firms that bill by the hour and therefore a customer only pays for the actual IT services provided

   2) firms that collect a monthly fee in exchange for a promise to provide IT service when needed

  Omega's philosophy has been firmly established on the first type and here's why:

a) we've explored alternatives and it led to serious issues like frustration and sense of unfair charges for customers as well as difficulties of time management for the provider

b) over the years we have seen many customers running away from a retainer-based agreements for one simple reason: once an IT consultant collects a payment the temptation to simply coast without exerting much effort or providing proactive maintenance is so strong that most companies fall for it. We've heard horrifying testimonies about absurd levels of begging that it took to request an onsite network technician, another popular complaint was about response times exceeding days if not weeks. This is very common for retainer-based providers and essentially it is a direct consequence of human psychology when there's a lack of accountability.

Based on this experience we've developed the following key principles of operation for providing Small Business IT support 

  • proactive   approach always beats   reactive   because it is cheaper, easier and significantly less stressful. Thus establishing a schedule for maintenance and inspection is essential
  • response time for dealing with unexpected issues must be less than one business day
  • a customer always has access to reports of performed IT services prior to receiving an invoice
  • NO TAXATION   on computer infrastructure: if there's no labor - there's no charge