Technology Makes Us Perfect

Who We Are

Omega ITES Solutions is a leading data processing and IT service provider based in Kolkata, India. We believe in automation and technology, and we are an organization of smart, dedicated professionals committed to delivering excellence in every project we undertake.

With more than eight years of global experience, we are prepared to take on any project, no matter how complex or simple. Our mission is to provide the best back-office and IT solutions available in the market today.

Our Two Production Departments

Data Processing Hub

We provide efficient and prompt data entry services to our clients in various sectors, including:

• Banks and financial institutions
• Retail organizations
• Medical research facilities
• Universities
• Insurance companies
• Mailing services firms
• Direct marketing and database marketing firms
• Newspapers
• Large corporate enterprises
• Trade associations

We can perform data processing for languages including English, Bengali, and Hindi.

Our Services

Our Aim — Save 30%–50% on Your Costs

Omega's Data Entry facilities located in Kolkata, India provide the most cost-effective solution for your data capture needs. Source documents can be scanned locally, regionally, or at your site. Digital images can then be encrypted and uploaded securely for data entry, eliminating the risk of losing documents and decreasing turnaround time significantly.

We specialize in offering customized services that allow our clients to outsource their paper problems, converting their paper-based data into valuable digital information — saving them time, money, effort, and storage space. Throughout, our approach is flexible. We employ a "can do" attitude that focuses on the needs of our clients, adding real value to their operations and eventually helping them to save 30%–50% of their operational cost.

Vision, Mission & Values

IT Experts Services

The partners of Omega's IT Services have many years of combined experience in creating practical, cost-effective Networks and Servers. We provide IT support services for a wide variety of customer needs, working as a team to provide you with key technical and human resources, and an impressive array of capabilities and knowledge.

Omega is prepared to handle every aspect of your technical infrastructure — from design, to implementation, to maintenance and technical support. Our IT consultants are skilled project managers, as well as professional technicians, designers, and programmers.

Whether your organization runs on a few dozen computers or just a few machines, Omega's IT support services keep your network running smoothly and cost-efficiently. We've worked extensively with non-profit organizations and know the specifics of this realm from within.

Our Business Philosophy on IT Services

You may wonder what drives our approach to IT solutions. Our Business Philosophy encompasses these core concepts:

• Focus on the customer — Your needs always come first
• Accountability — We stand behind every service we deliver
• Redundancy — Built-in safeguards to protect your operations
• Open for business — Transparent pricing and processes

Billing Model

When it comes to billing for IT services, there are two types of providers: those that bill by the hour (you only pay for actual services provided), and those that collect a monthly retainer fee. Omega's philosophy has been firmly established on the hourly billing model, and here's why:

• We've explored alternatives and found they lead to customer frustration and a sense of unfair charges
• Retainer-based agreements often result in slow response times and lack of proactive maintenance
• Hourly billing ensures complete accountability and transparency

Key Principles of Operation

• A proactive approach always beats reactive — establishing a schedule for maintenance and inspection is essential
• Response time for unexpected issues must be less than one business day
• Customers always have access to reports of performed IT services prior to receiving an invoice
• No taxation on infrastructure — if there's no labor, there's no charge